If the courier cannot deliver your goods and there is no ‘Authority to Leave’, they will take it back to a depot or deliver to a local collection point. A card will be left at your address with instructions on where this is and how to collect your order.
Please take the card left by the courier which will contain your consignment note number along with photo ID.
(Consignment number can also be found on your despatch email.) Contact us if you need a copy.