Once your order is in transit any changes to the original delivery address can take 48 hours to be processed. The order may be delivered to the original address within this time.

Please note address changes while in transit cannot be guaranteed due to the speediness of our deliveries.

If you want your order sent to a business, your work place or a school, please ensure the complete and correct details are in the delivery address. Clearly state a contact name, department, address and a phone number. Incomplete delivery details put your order at risk of being returned to the depot by the courier.

If the courier cannot deliver your goods and there is no ‘Authority to Leave’, they will take it back to a depot or deliver to a local collection point. A card will be left at your address with instructions on where this is and how to collect your order.

Please take the card left by the courier which will contain your consignment note number along with photo ID.

(Consignment number can also be found on your despatch email.) Contact us if you need a copy. 

No, they will not take the order to a post office. As we send via a courier service the post office are not able to accept the parcels.

Yes! If you live in Auckland you can choose to pick up your order from our HART Sport store. Simply select ‘Pick up at HART Sport’ from the freight options when checking out online.

Contact us immediately if you believe your order is outside the delivery time and we will investigate this for you.

If you have received part of your order or a short shipment, please allow up to 48 hours for the remaining items to be delivered.

This can occur if a box has been separated in transit. If it is outside the 48 hours please contact us immediately.

No, the driver is not able to call you regarding your delivery. If you aren’t available to sign for your order and ‘authority to leave’ has not been provided the courier will leave a calling card in your letter box with information on what to do next.

The courier’s location and contact details will be on the calling card, you can call to arrange redelivery.

Yes you will need to sign for your order upon delivery unless the appropriate ‘authority to leave’ has been provided.

Freight and handling charges depend on the value of the order with the exception of bulky items. Please refer to the freight charge table or our bulky freight calculator here.

No we cannot deliver to PO Boxes or Parcel Lockers, please provide a physical street address with your order.

Most orders will be delivered by courier and normally require a signature unless an ‘authority to leave’ has been provided. If you live in Auckland, you can also choose to pick your order up from our HART Sport.

You can opt to give authority to leave at your address, which means a driver can leave the parcel without a signature at your address in a safe location. This is subject to the drivers’ discretion as the safety of your parcel is paramount. If no one is available to sign for your order, and you wish for it to be left at your delivery address, select ‘Authority to leave’ under delivery instructions in the checkout.

You can track your order via PBT with your invoice number.

http://pbt.com/

Orders are usually despatched within 24 hours. Please refer to the timeframes in the delivery table above.