How long will my customized order take?

Our team will inform you with an accurate time frame once your order has been placed and artwork approved. If you need to meet a specific deadline for your custom order, please let your sales representative know so we can ensure timely delivery.

Post Pads – Approx 6 weeks
Contact Training Equipment (Hit shields, tackle bags) – Approx 6 weeks
Drink Bottles – Approx 6 weeks
Ribbons – Approx 4 weeks
Custom Balls – Approx 14 weeks

*Note lead times are from artwork approval/payment and exclude delivery times.

Are there minimum order quantities?

Yes, some of our customised products require a minimum order quantity. This requirement varies by product and is listed in the description and when specifying your quantity.

What format does my logo need to be?

For creating designs online you can use any format. Once we have a finalised design and you are ready to place an order we require your logo in a vector format of either Ai, EPS or high resolution PDF for printing purposes. This will make sure when your logo is enlarged and printed there is no distortion and a clean, crisp and quality image is printed on your custom product.

If you cannot source your logo in any of these formats our graphics team can do a re-draw of your logo for a fee of $50.

What happens once I submit my design?

All your details and design selections will go to a sales representative to create a quote, as well as one of our Graphic Designers to create a digital mock up of your custom product. We will email the quote and mock to you for approval.

How do I submit designs for multiple products?

You will need to repeat the design process for each different product you wish to customise. Alternatively you can email us directly at info@hartsport.co.nz.

At this stage there is opportunity to make changes to your quote or design if required.

Which browser is Design Service best compatible with?

For best user experience and clear images we recommend using Chrome or Safari.

Can I return custom equipment?

All of our custom equipment is made to order based on thorough consultation and confirmation of order details. Returns will not be accepted for any customized confirmed orders unless there is a defect/fault with your delivered goods or we have failed to comply with agreed order instructions.

You must notify your HART Sport representative via phone or email within 48 hours of the goods being delivered. The product must be in a new, unused condition and you will be required to complete a damaged/incorrect goods form.